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Customer FAQ

WAFA REWARDS is a loyalty program operated by ALWAFA HYPERMARKET in the KINGDOM OF SAUDI ARABIA. As a member, customers would be able to earn points when making qualifying purchases by presenting the Membership ID or Registered Phone Number from ALWAFA Stores in the KINGDOM OF SAUDI ARABIA.

WAFA REWARDS App is available both in Google Play Store and Apple App Store.

Via WAFA REWARDS app - with a valid mobile number only.

No. Membership is free for life. Just register and you're ready to enjoy the programme. Every 10 SAR earns you 1 point.

Yes, you will be eligible to earn point.

Your privacy is critical and thus restricts access to non-public personal information about our members and maintain strict procedural safeguards to protect it.

You can update your Information through the WAFA REWARDS App profile page.

Your WAFA REWARDS membership is considered inactive if there are no transactions in the account for a period of 6 months. This will result in expiry of your card and points earned.

Show your App Based ALWAFA Virtual Card or Registered Mobile Number (RMN) each time you shop at any of the ALWAFA Outlets of Kingdom of Saudi Arabia at casha counters.

You earn 1 point on every purchase value of SAR 10. You will be also eligible to earn points if you shop for less than SAR 10.

WAFA REWARDS can be earned at all the ALWAFA Outlets in Kingdom Of Saudi Arabia. Redemption will be through Digital voucher which can be generated by you in ALWAFA App and can be used at any ALWAFA Store in Kingdom Of Saudi Arabia.

Yes, you can earn points through WAFA REWARDS virtual card. To get WAFA REWARDS virtual card, you have to download ALWAFA Mobile App. You can just tell your Registered Mobile number during billing to Cashier also Earn Points.

Points earned will reflect within 24 hrs. Of the transaction.

Points are available for redemption after 24 hrs since the purchase is made.

You can redeem your points through Digital Voucher available in ALWAFA App.

If you return a purchase for a cash refund or credit note, the WAFA REWARDS points earned will be reversed from your account. When you present a credit note for another purchase, you qualify earn WAFA REWARDS points against that new purchase.

Currently there is no way to do so.

You can check your WAFA REWARDS points in two ways: ALWAFA Mobile App and points are printed on the purchase bill.

You can redeem your WAFA REWARDS points by generating Digital Voucher by yourself at any time through ALWAFA App. Our Customer Care Executive can also help you to generate Digital Voucher in your mobile Application.

You can generate the WAFA REWARDS voucher in denominations of SAR 10, SAR 20, SAR 30, SAR 40 and so on.